Dental Chairs & Dental Equipment in Indonesia

The AKL licence and importing dental equipment into Indonesia

Imported medical devices in Indonesia need a marketing licence — an AKL number — from the Ministry of Health before they are sold, applied for through the national OSS system and assessed on the ministry's regalkes portal. The applicant is an Indonesian company holding a medical device distribution licence (IDAK, formerly IPAK) and a good-distribution-practice certificate (CDAKB), appointed by the manufacturer through a letter of appointment; a foreign manufacturer cannot file directly. The licence is valid for up to five years and never longer than that appointment letter, so the commercial relationship and the regulatory one run together. The rules were consolidated in Permenkes 5/2026, in force since May 2026, which replaced the 2017 regulation on marketing licences. Devices are classed A to D on the ASEAN model; a dental treatment unit is usually Class B and a steriliser may be Class C, confirmed on filing. The official review time for a Class B import licence is 36 working days from a complete file; three to six months from starting the file is a realistic plan.

The manufacturer's part of the file is the letter of appointment — legalised or apostilled, since both China and Indonesia are in the Hague Convention — a Certificate of Free Sale, ISO 13485 and CE certificates, the technical file with electrical-safety test reports, and labelling and instructions, with the intended use, directions and warnings in Bahasa Indonesia. We issue the documents against the model numbers on your order. Halal certification is being phased in for medical devices — Class A from October 2026, Class B from 2029 — but only for devices derived from or containing animal elements, so a chair with synthetic upholstery, a compressor or a steriliser is outside it. A Wi-Fi intraoral camera also needs a telecommunications (postel) certificate, applied for by the Indonesian distributor.

Customs. Device imports are declared through the INSW national single window with the AKL number, so the licence must exist before the container sails. Chinese-origin chairs enter at preferential duty under the ASEAN–China agreement when a Form E certificate of origin accompanies the shipment, and VAT applies at an effective 11% on the landed value. Public hospitals and health centres buy through the government e-catalogue, which gives mandatory preference to products with local content — dental units were among the device types government buyers were told not to import in 2021 — so imported chairs sell mainly to private clinics and chains. Your customs broker confirms the tariff line and origin rules before you fix a resale price.

The step-by-step version — the 2026 rules, classes, the letter of appointment, labelling, halal, postel certification, customs and a supplier checklist — is in our guide to importing dental equipment into Indonesia.

If your clinic is buying one chair, contact the factory to confirm current local coverage, suitable importers and installation and after-sales arrangements before ordering.

Power, air and water in an Indonesian clinic

Indonesia's mains supply is 230 V at 50 Hz with Type C and F (European) sockets, so the standard 220 V / 50 Hz version of our chairs and compressors is the right one — the same version that runs across Asia and Europe. Supply on Java is stable; outside Java it is less so — a transmission failure in May 2026 blacked out Sumatra from Aceh to Jambi, with rotating outages in Aceh afterwards — so clinics there keep a generator. Practical points:

• Size the backup for the compressor. The chair draws little; the compressor decides whether a UPS or small generator copes. Ask us for its running and starting current.
• A stabiliser or UPS on the chair's control unit protects the board from the surge when a generator cuts in.
• Oil-free compressors suit the climate — no oil changes — and a dryer keeps handpiece air dry in year-round humidity.

Water: the dental unit runs on filtered water or a bottle-fed system; the autoclave on distilled water — a 4-litre distiller covers a single-chair practice.

Shipping from Foshan to Jakarta, Surabaya and Medan

Our factory is in Foshan, an hour from the container ports of Guangzhou (Nansha) and Shenzhen. Direct services reach Tanjung Priok in Jakarta in about 7–10 days port to port, with several sailings a week; Tanjung Perak in Surabaya, the gateway to eastern Indonesia, and Belawan in Medan for Sumatra take a little longer. Priok has had episodes of truck congestion — in April 2025 and around container depots in May 2026 — so ask your broker about the current situation. Tell us which port your customs broker works from and we book accordingly.

A single chair or a small first order goes as LCL (shared container); a first order for resale is usually a 20 ft container. The packing data we send with every quotation lists how many chairs and equipment combinations fit in a 20 ft and a 40 ft container. Small items — handpieces, curing lights, cameras — can travel by air to Jakarta in a few days.

We quote FOB Guangzhou or Shenzhen for dealers with their own forwarder, or delivered to the Indonesian port when you prefer one price that includes the sea freight. Payment is by T/T or L/C; lead time is confirmed on the proforma invoice and sample units ship first.

Buying as a clinic or as a dealer

Clinics. Yes, we sell single units directly — one chair for a new practice, a second chair for a growing clinic, or a replacement for an old unit. In Indonesia the device must be licensed and imported by a licensed distributor; contact the factory to confirm current local coverage, suitable importers and installation and after-sales arrangements, including how to work with the licensed distributor you nominate and arrange video support for your technician during the first installation.

Dealers. Indonesian distributors work with us under the distributor programme: factory-direct pricing tiered by quantity, the AKL document pack with the letter of appointment, marketing files, remote technical training and a recommended spare-parts kit available for the first container, with contents and pricing confirmed on the proforma invoice. Territory exclusivity is discussed once a partner meets an annual commitment — and because the AKL licence follows the appointment letter, an Indonesian partnership is set up with that in mind. Most partnerships begin with a trial of one to a few units, then a first container once the chairs are licensed and installed.